Deliveries

Orders are usually processed and shipped within 24 hours. The estimated delivery timeframe will be provided during checkout and in your order confirmation email.

Yes. Once your order has shipped, you will receive a tracking number via email or WhatsApp. You can use this number on our website or the courier’s tracking portal to monitor your delivery.

If your delivery exceeds the estimated timeframe, please contact our Customer Support team immediately for assistance and updates.

You can reschedule or request a redelivery directly with the courier. Some couriers may also offer collection from a pick-up location.

If your order hasn’t shipped, contact our Customer Support team promptly to request an address change. Once in transit, changes may not be possible.

Contact our Customer Support team immediately. We will guide you through reporting the issue and arrange a replacement or refund.

Yes. Expedited options are available at checkout for an additional cost.

We currently do not schedule deliveries for specific times or dates. However, you can often coordinate preferences directly with the courier once you receive tracking information..

Check your order confirmation to confirm the discrepancy. If incorrect, contact Customer Support and we will send the correct item once confirmed.

Free delivery is available for qualifying orders within Nairobi, based on your location and total order value. For upcountry deliveries, charges depend on parcel count and prevailing courier rates.